Vimalraj
Reviewed in India on 25 July 2026
Great After sales support and warranty claim
Great after-sales support from Da URBAN. The backrest frame on my Merlion office chair cracked within a couple of weeks of use, but when I raised a warranty claim the team responded quickly and shipped the replacement parts - full backrest including the mesh and headrest - within just 5 days. The support staff (Vaishali) was helpful throughout and also assured me that any future issues within the 3-year warranty period will be handled the same way. Really happy with how smoothly the whole process went. The chair itself is comfortable and good value, and knowing the warranty is genuinely honoured makes it an easy recommendation.
4.0