Important Notice:

1. Deco Pro is NOT a standalone product!!!

• This device must be connected to a laptop/computer/Chromebook/Android Devices to work. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later and Chrome OS 88.0.4324.109 or above.

2. About the Product Surface

• Electronics products often come with protective covers(plastic layer) to avoid damages to the surface from hand grease, scratches, etc. If there are any air bubbles or light scratches when you first get the tablet, please do not misunderstand it has been used, just need to remove the protective covers(plastic layer) before application.

3. Connection Tips

• Your computer needs to have a USB Type-A port for the connection. Please confirm the USB Cable completely plug into your computer.
• If your computer only has Type-c ports, you need an adapter for the connection.
• Other Tips: After connecting all the cables in the correct places, please wait about 30s~1min to make the USB Hardware driver loaded successfully.

4. Driver Download and Installation Tips

• Driver Download: Our driver will be regularly updated, so please go to our official web to download the newest driver, and install it on your computer.

4.1 Before Driver Installation:

• Please Remove Other Brand’s Driver from your computer and reboot before installing the XP-PEN’s driver, or there will driver conflict problems.

4.2 For Windows Users：

• Please close all drawing programs and run the driver as Administrator when installing the driver. (IMPORTANT)

4.3 For Mac Mojave (10.14), Catalina (10.15) Users:

• Mac Mojave 10.14 or Above needs to add the “PenTabletSetting” and “PenTabletDriverUX” into the accessibility list first after installed XP-PEN Driver. Details steps please see the FAQ section on the XP-PEN web.
• Mac Mojave (10.14) or above OS upgrade in the security section, you need to put programs you newly downloaded into accessibility list first to normally use it.

5. XP-PEN Provides Lifetime Technical Support on all Our Drawing Pen Tablets/Displays

• When you have problems with the use of the Deco Pro Graphics Tablet, please checks the Quick Guide, search XP-Pen online to find a way toTech us for further assistance, we are always standing by to help!
• If your order has any hardware problems within one year, we strongly advise you to contact XP-PEN, we will be glad to help you to replace it with a brand-new product (As long as the product is non-human made damaged or non-accidentally damaged).